Projects
Creating a project, how item numbering works, project members and roles, settings, archiving versus deleting, and the trash.
A project is where work items live. Each project has its own statuses, its own members, and its own numbering, so two teams can run very different workflows side by side.
Creating a project
From the Projects page, choose New project. You'll pick:
- Name — anything up to 120 characters.
- Key prefix — a short uppercase code like
OPSorWEB(a letter followed by up to nine letters or digits). Every item in the project gets a number from this prefix: the first item isOPS-1, the nextOPS-2, and so on. Numbers are never reused. - Description, icon, color, and lead — all optional, all changeable later. The lead is simply the person who fronts the project; it doesn't grant extra permissions by itself.
Creating a project also seeds a sensible default set of statuses (which you can rename, recolor, and reorder later — see Work items) and makes you a member automatically.
Project members and roles
People are added to a project with one of three roles:
| Role | What it means |
|---|---|
| Admin | Full control of this project: settings, statuses, members, and the ability to delete the project. |
| Member | Can create and edit work items, comment, and log time. |
| Viewer | Can see everything in the project but can't change it. |
Two notes that save confusion later:
- Organization Owners and Admins can act in every project regardless of project role.
- Being mentioned in a comment quietly grants someone read access to that item, even if they aren't a project member yet — see Inbox and notifications.
The full picture of who can do what is in Permissions and roles.
Project settings
Each project has a settings page (open the project, then Settings) where admins can rename the project, change the description, icon, color, and lead, manage members, and manage the project's statuses — adding, renaming, recoloring, reordering, or removing them.
Archive versus delete
These do very different things, so it's worth being precise:
- Archive hides the project without touching its data. Items, history, and time entries are all kept, and an admin can unarchive at any time. This is the right choice for a finished or paused project.
- Delete permanently removes the project and everything in it — members, statuses, work items, their labels and activity history. It is restricted to project admins and it is irreversible. There is no undo and no trash for a deleted project.
If you're unsure, archive. You can always delete later; you can never un-delete.
The trash (for items, not projects)
Deleted work items are different: they go to the project's trash at Projects → your project → Trash, where they can be restored. Time logged against a trashed item stops counting in every total until the item is restored. Details in Work items.